Charged for calls not made
I’m being charged for calls made from my landline, but it is impossible as I have no phone plugged in to my landline and I never have. I have been calling for two months. Nobody has any answers or un...
Forum Discussion
Hello. I just found this thread after searching if I could be charged for phone calls we haven’t made. We do have a landline phone but never use it and the phone calls I was charged for were made when we were out for the day. I also spoke to someone at Virgin Media and was told that someone must have made the calls and that is why I have been charged. Our reaction was to disconnect the phone but looks like that’s not foolproof!
Does your bill show the actual numbers being called or are they hidden in the sub-50p category of the call charges?
How do you plug in your phone? Is it via a conventional telephone socket on the wall or does the service come in via the phone connection on the back of the VM hub?
Hi. The bills show the actual numbers called. They are both to the same number which has a Leeds area code and when I googled it it came up as a number associated with debt scam with a negative rating and over 25,000 searches on it.
The phone is plugged into the VM hub.Hi MrsEileenS,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear that your latest bill showed some unexpected charges. When on the old copper telephone system, a crossed line (although rare) could have meant you would have been charged for calls not made however on the new digital system, this isn't possible.
As you've mentioned your telephone line is provide via the hub, this means the calls could only have been made from your line. It may be worth checking with anyone who has access to your house incase they have made the calls.
Thanks,
