Forum Discussion

phills64051's avatar
phills64051
Joining in
9 months ago
Solved

Change to Hub4 - no dial tone

Prior to installing Hub4 all my landlines worked fine. After installing Hub4, one landline phone works perfectly; the other has no dial tone, but does send and receive calls. Help!
  • David_Bn's avatar
    David_Bn
    9 months ago

    Thanks for coming back to us phills64051.

    If you were switch the handsets over does the fault follow the handset, or stay at the connection point for the handset?

    Thanks

    David_Bn

phills64051's avatar
phills64051
Joining in
9 months ago

I have just one landline number.

I've checked, and the landline is plugged into TEL Port 1, not Port 2. There's nothing in Port 2.

I've plugged in one phone at a time, and still have the same issue with one of them. I've noticed that when I press the green dial button on that phone, instead of getting a dial tone, I get the last number called; when I press the green button again, I get the dial tone and it dials the last number called.  Most odd; it didn't do that with Hub3.

David_Bn's avatar
David_Bn
Forum Team
9 months ago

Thanks for coming back to us phills64051.

If you were switch the handsets over does the fault follow the handset, or stay at the connection point for the handset?

Thanks

David_Bn

  • phills64051's avatar
    phills64051
    Joining in
    9 months ago

    Hello David: The problem seems to have resolved itself; I now get the dial tone!  Thanks for your and your colleagues' help 👍

     

    • John_GS's avatar
      John_GS
      Forum Team
      9 months ago

      Hi phills64051 

      Glad to hear all sorted 🙂

      Please do pop back to the Community if you ever need help.