Forum Discussion
Does your phone line come in on a conventional telephone wall socket or is the line provided from the back of the VM hub?
If the technician found the line was already disconnected then you cannot have generated any call charges yourself.
The purpose of VM sending the tech was to check for a crossed line/fault (which on a conventional landline is a common source of the phantom call charges). VM has, therefore, failed to investigate the issue properly.
I have box outside where cable ends. It's not connected to anything. Not even coming into the house.
- David_Bn6 months agoForum Team
Hi lacom, I can see that a colleague has recently been in contact to ensure that this issue is resolved for you.
We're sorry that this has been ongoing for an extended period of time and hope the latest member of staff assigned to this matter is able to ensure this is resolved in full
Thanks,
David_Bn
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