Forum Discussion
Nothing is sorted. Engineer come out and informed he don't deal with such an issue. Only thing he checked is that my line is disconnected from outside.
Useless.
- Molly_T6 months agoForum Team
Hi lacom 👋 Thank you for returning to this public thread to keep things updated!
So sorry to hear it's not sorted! You are in a PM with one of my colleagues already so hopefully they get this resolved for you ASAP 🤞 - Thanks for your patience in the meantime! 🌞
- goslow6 months agoAlessandro Volta
Did you ask the VM tech to disconnect your line or did the VM tech find the line was already disconnected?
If you have a phantom call charge problem, you should make sure the line is working properly (and be able to test it occasionally yourself).
VM will still charge you in the same way for a disconnected line/line not working and will continue to charge you for any alleged calls on the line (even if the line is disconnected)
If your line is working, and you can test it, you at least have some way to monitor the line yourself and test if it is functioning correctly.
- Adduxi6 months agoVery Insightful Person
I had this problem a few years back, phantom calls, and also had no phone connected. Despite at least 3 tech visits (from memory) it was never resolved. These calls were all random, short and at all times day and night. In the end, I resolved the issue myself by removing the landline from my contract. Large hammer, small egg .......
- lacom6 months agoTuning in
Phone line was disconnected already and technician said it's not his job to look for crossed lines.
Phone calls, according to bill, are made to one paid number, some dental assistance? Who charges for calls to dentistry?
Never had this issue before.
Never used landlane, asked to switch it off but virgin don't let me do it as it's part of the package.
- Adduxi6 months agoVery Insightful Person
lacom wrote:<snip> Never used landlane, asked to switch it off but virgin don't let me do it as it's part of the package.
And therein lies the issue with VM, they are totally inflexible in these cases.
I did get the landline removed, but it was classed as a change of contract, but as I wasn't intending to leave, the new 18 month contract was not an issue. Yes, it's galling I had to resolve the problem this way, but really there was no other option as VM couldn't resolve the problem.
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