Virgin TV Go keeps un registering the 1 device i use now it's locked out]
Same device keeps saying needs registering
Forum Discussion
Hi. It's a windows laptop running edge as chrome stopped working on TV Go a while ago.
The maximum devices has obviously been reached but by the same device 3 times. The same laptop. I only really use 3 of my devices but the laptop seems to trip out every time and make me create a new slot.
Thank you for chatting with me jimmymac1987 via the forums and the devices have now been reset.
Please do let us know if you have any other issues with this going forward.
The same thing is still happening for my 1 device. It says I can register a new device on Dec 1st.
the 3 devices which state "Mac's Laptop" are the same device.
Hi
I received no more help on this from you. It has now passed the date where my devices have been reset and still the problem persists. I have already used 2 of my 3 total device swaps for this month with the same device. I was told the devices where reset, they weren't. I really need a solution to this as it's what I'm paying for.
Thanks James
Hi there jimmymac1987
I'm so sorry that this has not yet been resolved, I'm going to pop you a PM so we can take a closer look into this again. We will try and manually reset the devices registration again and also take a closer look at this specific device and what is happening.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.