Forum Discussion

gavinhines's avatar
gavinhines
On our wavelength
2 days ago

Virgin TV GO app does not work!

Bought new tablet from O2...impossible to get it working.. Registered as a new device, but doesnt work...

Unable to get through to customer services...whats going on Virgin?

1 Reply

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Are you using the new linked VMO2 ID?

    The app on the new tablet must have worked to some degree as it allowed you to log on and be recognised as a new device.

    So in what way, or at what point is it now not working please?   What if any error messages do you see?

    Which actual tablet is it, and what version of the operating system is it?  For example  Galaxy Tab A8 (SM-X05) running android 14.

    Which version of the Virgin TVGo app is it?

      Can you sign into TVGo via a browser on your new tablet and does it work?   https://virgintvgo.virginmedia.com/