Forum Discussion
Hi Leonk10 👋 welcome back to the community! Thank you for joining this thread and raising your concerns.
Would just like to be completely clear about what your issue is here - have you run out of available slots to register the device?
Or are you concerned you are not being notified that a device slot is being used?
You can find more information about using TV GO here 👉 How to use Virgin TV Go app | Virgin Media Help . If you need us to manually reset the devices for you please let us know and we can send you a PM to confirm a few account details and offer help.
Wishing you all the best. 🌞
Hi
I am also having the same issue. I've only use 2 out of the 5 devices available. But still using the same device.
Please help.
Kind regards
- Daniel_Et2 years agoForum Team
Hi Chelle77 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the issue you're experiencing 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel- soundcomputing3 months agoTuning in
I have the same problem same device registered too many times ......using Firefox browser
TVGO app is working fine on my Motorola G54 phone and Samsung Tablet SM-T220
Computers with Firefox were working fine yesterday and I have not deleted Cookies or cleared the Cache.
Please can you send me instructions on how to resolve this situation
- Alex_RM3 months agoForum Team
Hi soundcomputing,
Thanks for posting and sorry to hear you're having some issue with TVGO.
So I can help, I've popped you over a private message to get a few more details from you.
Alex_Rm
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