Virgin TV go app - cannot play recordings
I'm also having issues. Whenever I go to watch one of my saved recordings in the app it comes back with Not Available - sorry we can't play this at the moment. It was all fine a few weeks ago but no...
Forum Discussion
It is all recordings but I can play them on my TV
Hi NikkiP1977,
Thanks for coming back to us on this one. This can sometimes happen for a few different reasons.
The first thing to check is that your 360 box is in Fast start or Active mode instead of Eco mode. If this is already the case, make sure the app you're using and the OS of your device is fully up to date.
Once you've done these checks, can you have a look at the CPE IP address on the app? We need to check if this displays a valid IP address show up or if it show's up as unknown? To check this, click on your profile icon at the top > Settings > Diagnostics > CPE IP.
If it's showing as unknown, then click the icon next to the search bar in the top right corner and disconnect from your 360 box and reconnect. This is a workaround that our VIP user Ernie has let us know of and it should refresh things and allow an IP to be registered. Hopefully you will then be able to watch the recordings without any issues.
Please pop back and let us know how things go.
Thanks,