Forum Discussion

emsc18918's avatar
emsc18918
Tuning in
11 months ago

Virgin TV Go - Only Available at Home error

I am unable to watch recorded shows from My Saved area on my iPad. Keep getting message “only available at home” I am connected to same network as my 360 box. Have removed and reinstalled app with no...
Only available at home error
Virgin TV Go
Ashleigh_C's avatar
Ashleigh_C
Forum Team
11 months ago

Hi all, 

We are so sorry that you are effected by this issue and we are aware of a wider issue effecting users regarding this notice on TV Go. 

We have got a sticky note here on the forums where you can read up a little more on the issue here.  

Hugo_Boss's avatar
Hugo_Boss
Joining in
9 months ago

Hi. Is there any update on this issue, please? I have the exact same problem and am keenly awaiting a fix from VM.

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    9 months ago

    Hey Hugo_Boss, thank you for reaching out and I am sorry to hear this.

    Please do try the following; 

    When trying to do this, TV Go will advise that the set top box is 'offline' or ask to 'turn on Virgin TV box'. We are currently investigating this issue, however in order to assist this we are asking that anyone who is experiencing this issue to please send a private message to ModTeam with the following information, we will then pass this information onto our support team to assist with the investigation;

    • Is you set top box turned on when attempting this
    • What set top box do you have (e.g. 360, V6, Stream)
    • Please make sure the Standby power is set to either Active or Fast Start – TVGo does not connect if the box is in Eco mode.
    • Please go to the TVGo App / Settings / Diagnostics and send us a copy of what is listed