Hello Jzabunta.
Thanks for the image above.
Sorry to see you are only able to view the content on your Virgin TV box.
Can we just confirm if this happens on your home network? or are you away from your property using an alternative network?
Gareth_L
Yes - the screenshot was taken from my PC (connecting via the virgintvgo.virginmedia.com site) - I am connected to the home network via ethernet cable.
Hey Jzabunta,
Thanks for confirming this through, with this can you confirm if its just this one show/channel which has this issue or do you notice this occurs with other shows? Can you also confirm on the PC that no VPN's are set up on your PC?
Joe
Have the exact same issue as the op in that on mobile or website. It's able to schedule and set recordings, but can only watch them on virgin TV box. Got the v360 with 5.0.8 software and moved over to V360 as package upgrade on Tuesday 19th of March 2024.
Hey Boris56789 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼
I'm so sorry to hear about the issues you're having with the programmes on the website / TV box. 😢
Which programme is it that you are trying to watch? Have you tried this on another device to see if you can watch it on there?
Are you able to try with another programme and see if this issue continues or if it just this one specific programme? 🧾
Keep us informed on how it goes and we will be able to assist further going forward. 🙂
Kind regards,
Ilyas.
