Forum Discussion

Jzabunta's avatar
Jzabunta
Joining in
11 months ago

virgin go app this programme can only be played on your virgin tv box

I am also having this problem. I have TV360, I am connecting to the box via my home network, and (as far as I can tell) it's affecting all my recordings. It seems that there was a recent change w...
Jzabunta's avatar
Jzabunta
Joining in
11 months ago

Not that I'm aware of.

Last week I was able to watch my shows remotely, this week everything can only be viewed on the box:

Gareth_L's avatar
Gareth_L
Forum Team
11 months ago

Hello Jzabunta.

Thanks for the image above.

Sorry to see you are only able to view the content on your Virgin TV box.

Can we just confirm if this happens on your home network? or are you away from your property using an alternative network?

Gareth_L

  • Jzabunta's avatar
    Jzabunta
    Joining in
    10 months ago

    Yes - the screenshot was taken from my PC (connecting via the virgintvgo.virginmedia.com site) - I am connected to the home network via ethernet cable.

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      10 months ago

      Hey Jzabunta,

      Thanks for confirming this through, with this can you confirm if its just this one show/channel which has this issue or do you notice this occurs with other shows? Can you also confirm on the PC that no VPN's are set up on your PC?

      Joe

      • Boris56789's avatar
        Boris56789
        Joining in
        10 months ago

        Have the exact same issue as the op in that on mobile or website. It's able to schedule and set recordings, but can only watch them on virgin TV box. Got the v360 with 5.0.8 software and moved over to V360 as package upgrade on Tuesday 19th of March 2024.