Forum Discussion

Jzabunta's avatar
Jzabunta
Joining in
11 months ago

virgin go app this programme can only be played on your virgin tv box

I am also having this problem. I have TV360, I am connecting to the box via my home network, and (as far as I can tell) it's affecting all my recordings. It seems that there was a recent change w...
Ashleigh_C's avatar
Ashleigh_C
Forum Team
11 months ago

Hi there Jzabunta 

Thank you so much for your post and welcome to the community forums, its great to have you here.

I am so sorry that you are also facing this issue, can I ask if you have made any changes to your account?

  • Jzabunta's avatar
    Jzabunta
    Joining in
    11 months ago

    Not that I'm aware of.

    Last week I was able to watch my shows remotely, this week everything can only be viewed on the box:

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      11 months ago

      Hello Jzabunta.

      Thanks for the image above.

      Sorry to see you are only able to view the content on your Virgin TV box.

      Can we just confirm if this happens on your home network? or are you away from your property using an alternative network?

      Gareth_L

      • Jzabunta's avatar
        Jzabunta
        Joining in
        11 months ago

        Yes - the screenshot was taken from my PC (connecting via the virgintvgo.virginmedia.com site) - I am connected to the home network via ethernet cable.