Forum Discussion

MaffewE's avatar
MaffewE
Dialled in
2 years ago

Unable to login to TV Control app

I have upgraded my phone today, and have been able to transfer set up access for almost all apps, including My Virgin Media and Virgin TV Go. However, every time I try to log in to TV Control, I get ...
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TV Control
Tom_W1's avatar
Tom_W1
Forum Team
5 months ago

Hi Big_Dave thanks for your reply.

Apologies, I think there may be some confusion there - the V6 is the model of the TV, not the model of the broadband Hub 😊

Do you have TV360 or V6 for your TV? As this may help us identify.

Many thanks

Big_Dave's avatar
Big_Dave
Joining in
5 months ago

Sorry Tom - still getting used to the Virgin setup and names - only been installed a few weeks.

I do have a TV360 connected to my TV.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    5 months ago

    Hi Big_Dave 

    You need to use the TVGo app since you have a TV360 - the TV Control app is only compatable with the older tivo boxes.