Forum Discussion

MaffewE's avatar
MaffewE
Dialled in
2 years ago

Unable to login to TV Control app

I have upgraded my phone today, and have been able to transfer set up access for almost all apps, including My Virgin Media and Virgin TV Go. However, every time I try to log in to TV Control, I get ...
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TV Control
Ashleigh_C's avatar
Ashleigh_C
Forum Team
6 months ago

Hi there Big_Dave 

Thank you so much for you post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have faced this experience, just to confirm the TV Control app is only compatible with a V6, do you currently have a V6? If not you can set up recordings etc with TV Go instead. 

Big_Dave's avatar
Big_Dave
Joining in
6 months ago

Ah! I have a Hub 3 so I guess it will not work . It would be helpful if this app could clearly state that it's only for V6. Thanks.

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    6 months ago

    Hi Big_Dave thanks for your reply.

    Apologies, I think there may be some confusion there - the V6 is the model of the TV, not the model of the broadband Hub 😊

    Do you have TV360 or V6 for your TV? As this may help us identify.

    Many thanks

    • Big_Dave's avatar
      Big_Dave
      Joining in
      6 months ago

      Sorry Tom - still getting used to the Virgin setup and names - only been installed a few weeks.

      I do have a TV360 connected to my TV.

      • newapollo's avatar
        newapollo
        Very Insightful Person
        6 months ago

        Hi Big_Dave 

        You need to use the TVGo app since you have a TV360 - the TV Control app is only compatable with the older tivo boxes.