Forum Discussion

Burakiosaurus's avatar
Burakiosaurus
On our wavelength
2 years ago

TV Go - Always Asks me to Register Device

Morning Everyone,  Not sure if this is happening to anyone else.  Whenever I try to watch TV Go on my phone, I am always asked to 'Register device' despite having registered my Device (iPhone) alre...
David_Bn's avatar
David_Bn
Forum Team
2 years ago

Thanks for reaching out to us Burakiosaurus, and welcome back to our Community Forums

Sorry to hear of the duplicate registrations or request for registering the devices on multiple occasions.

Can you please try clearing the cache on both applications to see if this then halts the prompts that you've been recently in receipt?

Thanks,

David_Bn

  • Burakiosaurus's avatar
    Burakiosaurus
    On our wavelength
    2 years ago

    Hi David_Bn,

    Thank you for the recommendation. I've deleted and re-installed all the Apps (Virgin TV Go, Sky Sports, My Virgin Media), which should take care of the Cache issue. 

    I'll try them out tonight on my iPhone and other devices to see if that fixes the problem. 

    • Martin_N's avatar
      Martin_N
      Forum Team
      2 years ago

      Thank you for that. Please do keep us posted. 

      ^Martin