Can't log on sky sports
Does anybody know why can't watch live games on sky sports app. I have logged on to the app and registered with virgin TV go.
When I try to watch a game it says there's a problem with my subscription
Forum Discussion
this is what pops up. I am logging in via the virgin button at the bottom
Hi Kirsty88,
Thanks for your post, welcome to the Community Forums!
Sorry to see you're having trouble watching content via TV Go. Are you experiencing this issue across multiple devices, and are you having issues with the Sky Sports channels through your TV box?
We can see that you've been able to speak with us today, have the Faults Team been able to help you with this?
Let us know if you need further assistance.
I'm having thensame issue its as if sky sport doesn't know I've paid
Support on chat is asking me to download another player ?? What are they on?
I've tried another mac another pc and mobile it says I don't have a subscription !
works fine on TV
This needs fixing and a kB making so support know what to do
Been on chat over an hour and a half being reconnected and asked the same questions. Shocking service, where is third line support?
Hi NorthantsPete,
Thanks for using the Community Forums to get this issue with Sky Sports looked into, I am sorry if this has been causing some frustration 😥
Please make sure you're using your Virgin Media email and password to login to the Sky Sports App.
You can also try reinstalling the App to make sure it's not a fault with the software.
I have a helpful link here which goes through loads more information about logging in & using the Sky Sports App 👉 How To Use The Sky Sports App.
Please let us know if this helps to resolve your issue!
Thanks,
Megan_L
