Forum Discussion

Prkendrick1's avatar
Prkendrick1
On our wavelength
2 years ago

Can’t download on virgin go app (Under Investigation)

I have been trying to download movies to watch offline on the Go app but just get a message saying download’s temporarily unavailable.  I have been trying for several days on both my iPad and i...
KD64's avatar
KD64
Tuning in
2 years ago

Hi there,

Any updates please in respect of this. I’m still having the same issues. Thanks.

Kath_P's avatar
Kath_P
Forum Team
2 years ago

Hi KD64 and Prkendrick1, 

Thanks again for your patience on this one ⭐

We need a bit of information so this can be raised further. I know you've both provided some of it already but it's across different posts so please reply with everything in the one reply so we have all the information in one place. Can you let me know the following please:

  • What is the Make & Model of your device?
  • What operating system are you using?
  • Can you confirm the app is the latest version and there are no updates in the Playstore/App Store to run?
  • Please give 5 examples of programmes you are getting the error with.
  • Please provide a screenshot of the error you are getting.

Once I have this information, I can then raise this further.

Many thanks,