So for the few weeks , especially on a sunday my upload speed drops right down ,random packet loss starts.
The issues will sort it self come Monday morning,but then come weekend will come back,ive changed wires,done area tests ,router reset ,its getting beyond a joke now and im close to leaving Virgin,can anyone from virgin please help ?
Can a virgin rep help me with my issues ?
To see if theres something up with the line
The download speed is fine but the sudden tanking of my upload speed with the random packet loss ,is doing my head in , definitely want to get fttp,but have to wait until July for my contract to end
I recently moved to Zen full fibre via the city fibre network, 940 up and 940 down for 40 per month. So far so good been on since Nov last year and been very stable. I will add though I am probably the first customer on the new network so very little traffic but great upto now. On testing I am averaging 850 up and 900 down. I do think VM has become very congested and needs some major upgrades hence the inconsistent speeds in my opinion.
For speed issue claims it is important to include the expected upload rate and the actual figures as well as the VM subscription speed.
So it is back to you ...
Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.
https://www.samknows.com/realspeed/
Once the test begins click on: Run full test to include: Latency, Jitter, Packet loss & Upload speed
If the Upload figures at the VM Hub are ok it is quite possible the uploading site is busy.
Yeah i am ,but my contract isnt up untill july 😢
Some ISPs will pay up to 6 months of a remaining contract (Broadband side only) if you switch. Some Altnets and EE, may be other Openreach based providers too...
If you are in a FTTP area (Openreach) or there are ALTNETs available I'd just leave.
