Forum Discussion

Sauce245's avatar
Sauce245
On our wavelength
3 months ago

Upload speed not reaching 104 & packet loss on BQM

Hey all, I posted this on the end of another thread but have had no response from VM so wondering if any of the community have opinions on this. Copied from my post: "I moved to a new flat with Gig...
carl_pearce's avatar
carl_pearce
Community elder
3 months ago

Your upstream power levels are out of spec, and it appears you are in an area that does not currently support DOCSIS 3.1 upstream, so 6 3.0 channels are being used instead, which should still be sufficient for 104Mbps.

You also have a SNR issue on a couple of downstream channels.

Engineer visit required.

  • Sauce245's avatar
    Sauce245
    On our wavelength
    3 months ago

    Ah...OK. Thanks for looking at it. I guess I will need to hop on the phone to VM then...

    • carl_pearce's avatar
      carl_pearce
      Community elder
      3 months ago

      Or wait a few days for a reply on here.