Slow upload speeds for a full month now
I'm currently on Volt M600 Fibre Broadband which usually gives me around 40mb up and for the last month or so my upload speeds have been terrible and sitting around 25% of what they should be, someti...
Forum Discussion
I set up a BQM and this is the results from yesterday/today.
and this is my upload this morning, these two tests are within minutes of each other:
Service Status phone number reported an eningeer in the area to fix a broadband and TV fault today and speeds have been flying all day so I assumed this issue was over as I was getting a solid 40mb upload on each test until around 6pm. However, it’s crawling once again and the service status is back to the intermittent issue I've been facing for weeks on end.
I'm getting really, really annoyed with this.
I appreciate it's a priority 4 but it's continually bumped down the list and I can't even speak to anyone regarding it. Whatsapp takes hours to be fed the same script and it takes days for a reply on the forums.
We've had engineers in the area for the last 2 days according to the service status website and absolutely nothing has changed.
The 6th November date has come and gone with no resolution which is now the 7th date I've had for this to be fixed with none of them actually happening. It's nigh on impossible to speak anyone about it either, I've still got around 12 months left of my contract but I don't think I'll be staying with Virgin after the length of time this has been ongoing.
When it works, it's incredible... when there's an issue, it's an absolute nightmare.
Thanks for coming back to us kreg, and I'm sorry to hear of the frustration this has caused you.
Looking into the local area, the area outage is still present and the estimated fix time and date now appears to be 15:00 on 14/11/23.
We're sorry for any inconvenience this may cause and our team will do all within their power to have this resolved as soon as they possibly can.
Thanks,
David_Bn
I'm not surprised to see the date has been shifted once again which means we're approaching 2 months of this ongoing fault.
We've had engineers in the post code 3 days this week according to the service status website and it does seems a little more stable but is still dropping way down to 6mb upload at times.
Hi, kreg.
Thanks for keeping the thread updated regarding this, although I'm sorry to see you're still having issues with your upspeeds and broadband service quality.
Upon our latest checks the fix date for this has not been moved and still expected to resolve on 14/11 around 3pm.
We appreciate the inconvenience this may have caused to you so far and hope this gets resolved without further delays.
Please, keep us updated and feel free to ask if you need further help or advice.Aaaand we're back... that was nice while it lasted.
Slow uploads yet again for the last two days and the service site stating there's an issue in the postcode but only once I run a test.
I upgraded to Gig1 in November and things were absolutely perfect now I'm getting 1/3 of the speeds again, what was taking 12-13 minutes to upload is back to 46+ minutes.
Hi Kreg
Sorry to hear the issues have returned. Looks like it is purely your upload speeds that are affected as everything else looks great. Your Broadband Quality Monitor graph looks very good.
It looks like there is however an SNR outage in your area that will be affecting your speeds. It's currently estimated to be fixed by 2nd Jan. The fault has been raised under the reference F011128964.
We do apologise for any inconvenience this causes over the holidays. We'll be working hard to fix the issue as soon as we can,
A full week later from the estimated fix date and surprise surprise... I'm still experiencing slow upload speeds.
There were apparently engineers in the area yesterday according to the service status website but nothing seems to have been fixed. Since August 2023 I've had maybe 3 weeks where the upload speeds are sitting where they should be (just after I upgraded to Gig1) and I've been paying full price for the product the whole time.
The only reason I have this package is for upload and it's operating at around 25% of where it should be yet I can guarantee I won't see a 75% reduction in price.
Hello kreg.
Thanks for taking the time to get in touch with us on our community. I'm really sorry to hear of the low upload speeds you've been having.
You may find the services are intermittent right now and we are aware of an SNR fault in the area
This fault is logged under reference number F011136881 and is due to be fixed on the 15/01/24.
You can pop back on here and ask for an update if you wish, just quote the reference number above,
Gareth_LMy speeds today are even worse and seem to be working at 10% capacity. I appreciate the fault is logged and is due to be fixed 15/01/24 however it was also supposed to be fixed by 02/01/24 so I fully expect that to be pushed back once again.
I'm also aware there's an automatic compensation scheme but I'm not experiencing a loss of service, just a huge reduction so don't think I even qualify for that. Downloads speeds don't really matter to me, I'm on Gig1 because of the fast upload but I'd be as well on the basic package as things currently stand.
Thanks for coming back to us kreg and I'm sorry that the re-emergence of this issues is ongoing.
I've been able to look into the local area and can see that the local area outage is still present and is now estimated to be resolved on 19/01/24 at 09:05am.
We apologise for the delay in getting this resolved in full and our team will do all within their power to have this fixed for all effected users.
Thanks,
David_Bn
I'm not surprised to see yet another date for it to be fixed 🙄
This is absolutely terrible service. I'm paying for 100mb upload yet receiving 5mb as of today. There has only been around 3 weeks of full working service since the end August, what a joke. If virgin cannot supply consistent speeds then they shouldn't be selling the product I'm afraid.
Even if it is an unexpected fault, there doesn't seem to be any great rush to fix it as it's continually pushed back every single time. I'm sure there would be no hesitation in cutting off my service if I reduced my direct debit until it was fixed 🙄
This is causing me huge issues working from home as I'm required to upload large files at least twice a week and it's taking almost 3 hours to do so when it should take 15 mins 😒
