Re: Upgraded to 1Gb but getting 500mb speeds
I am having the same issue. I was on 500mbps before, and used to get around 450mbps. I cancelled my contract and just before my Sky install I was offered 1000mbps to stay with Virgin... I stayed and ...
Forum Discussion
Hi,
I'm experiencing the exact same issue:
I called Customer Service, they updated some settings and it got worse going down from 500+ to 430+. Anyone can help?
Hi BSquad 👋, thank you for your post and welcome to the Virgin Media Community 😀 We're sorry to see that you're experiencing broadband speed issues and hear that it got worse on the back of calling customer services 😔
Firstly, are you testing on a wired or wireless connection? We've checked our systems and can see their is a potential issue which we'll need to look into further.
We'll send you a private message to discuss the matter in more detail. Look out for the purple box in the top right-hand corner.
Additional advice on how to deal with broadband speed issues can be found here 👉 virg.in/speedtest.
Regards,
Daniel
@BSquad, the 1149 Hub and 432 situation is caused by the computer not drawing data any faster.
Boot the computer into Safe Mode + Networking and see what the hardware can do with the OS software and applications reduced to the bare minimum.
If the improvement is marked, then it time to start a prune of all the bloatware on the computer.
