Forum Discussion

McTabish's avatar
McTabish
Joining in
3 years ago

Re: Upgraded to 1Gb but getting 500mb speeds

I am having the same issue. I was on 500mbps before, and used to get around 450mbps. I cancelled my contract and just before my Sky install I was offered 1000mbps to stay with Virgin... I stayed and ...
17
1gb
500mpbs
slow
speed
Matthew_ML's avatar
Matthew_ML
Forum Team
2 years ago

Hey Razor1979, thank you for reaching out and I am sorry you are having some speed issues.

I have taken a look at our side and I can't see any issues at all, everything is looking prefect.

Them speeds you are getting are perfect to be honest, we also don't guarantee out equipment to work with 3rd party and when it does it won't work 100%.

We only also guarantee our speeds on a WIFI connection.

To help with the signal issues we do have some WIFI pods.

The best way to get a pod order is download the Virgin Connect app, from here do a scan.

If the scan picks up that you need a pod it will allow you to order some.

However they can be chargeable depending what package you on.

They are free on Volt, 1GB or Oomph bundles. 

Please let me know how you get on. Thanks 

BSquad's avatar
BSquad
Joining in
2 years ago

Hi,

I'm experiencing the exact same issue:

 

I called Customer Service, they updated some settings and it got worse going down from 500+ to 430+. Anyone can help?

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 years ago

    Hi BSquad 👋, thank you for your post and welcome to the Virgin Media Community 😀 We're sorry to see that you're experiencing broadband speed issues and hear that it got worse on the back of calling customer services 😔

    Firstly, are you testing on a wired or wireless connection? We've checked our systems and can see their is a potential issue which we'll need to look into further.

    We'll send you a private message to discuss the matter in more detail. Look out for the purple box in the top right-hand corner.

    Additional advice on how to deal with broadband speed issues can be found here 👉 virg.in/speedtest.

    Regards,

    Daniel

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    @BSquad,    the 1149 Hub and 432 situation is caused by the computer not drawing data any faster.

    Boot the computer into Safe Mode + Networking and see what the hardware can do with the OS software and applications reduced to the bare minimum.

    If the improvement is marked, then it time to start a prune of all the bloatware on the computer.