Re: Upgraded to 1Gb but getting 500mb speeds
I am having the same issue. I was on 500mbps before, and used to get around 450mbps. I cancelled my contract and just before my Sky install I was offered 1000mbps to stay with Virgin... I stayed and ...
Forum Discussion
Hi Jack284
Thanks for your response
Absolutely great to hear the issue is now fixed, please do be sure to contact us if you require any further assistance. I hope you have a great day and a very Merry Christmas.
Regards
Hi I am Having the same problem as the others I originally got a hub 5 when i upgraded my package,The hub did not activate so a engineer came out and only had a hub 4 so I agreed to that,but the speeds I am getting are less than my old package.I would be grateful for any help or a new hub5 that seems to have solved the problem for other people.
Hi can anyone from the virgin media team help?
Hi wmcg,
Thank you for reaching out to us in our community and welcome back, really sorry to hear you are not seeing the benefit of upgrading to our 1gb service as you are getting less than previously, what speed is showing to be hitting your Router when you do a speed test here.
Regards
Paul.
Hi Paul Sorry I did not get back to you sooner speeds that you asked for.
Hub5 wouldn't activate ?, same here with TWO....
Engineer tried 2 new ones and left us with a hub4 till yet another hub5 arrives with (thank god) an engineer Tuesday. Our 'new' temporary hub4 is getting around 400-600Mb/s to router (just tested at 415Mb/s with Samknows) and of course even less via WiFi5 (on average 200-300Mb/s). There certainly seems to be serious problems with Hub4's and some Hub5's !
Fingers and toes are crossed here for Tuesday 😳
Hi there DigitalDreams we're so sorry to hear you are also effected by issues with your Hub.
Please do let us know how things are looking after the visit with the engineer.
"Please do let us know how things are looking after the visit with the engineer."
Same. Yet another Hub5 won't initialise !! (flashing blue light). Back to the Hub4 yet again, third engineer visit expected tomorrow 😳
Hi
I have been on 1GB for over a year now but it seems to be getting slower and slower, I only use the hub as a router and have Amazon eero pro installed as i have a 3 story house and the router's WiFi just doesn't reach
I requested a upgrade of the hub to a hub 5 back before Christmas everything was booked but at the last minute got an email to say they had run out of stock and the order wouldn't be completed
when i first go the 1GB the speeds i got through my eero system were really good but even now eero says the connection is only around 940mb instead of the 1130mb
can someone please advise ?
Hey Razor1979, thank you for reaching out and I am sorry you are having some speed issues.
I have taken a look at our side and I can't see any issues at all, everything is looking prefect.
Them speeds you are getting are perfect to be honest, we also don't guarantee out equipment to work with 3rd party and when it does it won't work 100%.
We only also guarantee our speeds on a WIFI connection.
To help with the signal issues we do have some WIFI pods.
The best way to get a pod order is download the Virgin Connect app, from here do a scan.
If the scan picks up that you need a pod it will allow you to order some.
However they can be chargeable depending what package you on.
They are free on Volt, 1GB or Oomph bundles.
Please let me know how you get on. Thanks
Hi,
I'm experiencing the exact same issue:
I called Customer Service, they updated some settings and it got worse going down from 500+ to 430+. Anyone can help?
Hi BSquad 👋, thank you for your post and welcome to the Virgin Media Community 😀 We're sorry to see that you're experiencing broadband speed issues and hear that it got worse on the back of calling customer services 😔
Firstly, are you testing on a wired or wireless connection? We've checked our systems and can see their is a potential issue which we'll need to look into further.
We'll send you a private message to discuss the matter in more detail. Look out for the purple box in the top right-hand corner.
Additional advice on how to deal with broadband speed issues can be found here 👉 virg.in/speedtest.
Regards,Daniel
@BSquad, the 1149 Hub and 432 situation is caused by the computer not drawing data any faster.
Boot the computer into Safe Mode + Networking and see what the hardware can do with the OS software and applications reduced to the bare minimum.
If the improvement is marked, then it time to start a prune of all the bloatware on the computer.
