Forum Discussion
I'm not sure how else I can explain it, from my perspective the fault is still present. I cannot get the upload speed as it states in my account, the issue was confirmed by your own network team, and they gave me a fault number which I provided via PM.
Just to reiterate, as I will likely be asked this again - tests over wired ethernet, cable changed, hub rebooted, hub tested in modem & router mode, factory reset hub, different computer tested. Never once is the upload above 85 Mbps.
Your system is wrong, so kindly open the ticket again and state that it is not fixed. It seems strangely convenient that after I pursue bill credit, the fault is magically closed. Did Gareth the assigned network engineer who called me close the fault?
Otherwise we will go around in circles, an engineer is booked (again), they plug in their test kit to the coax (again), and they say they see the same issue (again), and report it to networks (again). Vastly wasting everyones time.
Eventually I get fed up and email VM's CEO, and a proper complaint handler gets assigned to this and it will end up properly being tracked.
Let us avoid all of that please.
- Natalie_L2 years agoForum Team (Retired)
Thank you for your reply.
The network issue was logged under the ticket number you have provided and this is the ticket that is showing as resolved.
We are not able to reopen the ticket from here. We can reach out to the field team for further advice but if they confirm no further action is required, we will be unable to raise a new ticket.
Thanks,
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