Forum Discussion
ChrisFD2
2 years agoDialled in
I don't think missing ~20-25 Mbps upload is enough to warrant a complaint if I'm honest, it would however be good if Virgin Media agreed that I am not getting the full service as advertised and compensated my bill accordingly.
Ashleigh_C
2 years agoForum Team
The process to asses any credits on an account would be to raise a complaint first so we can address this.
I'd be more than happy to raise one with you if you would like, please do let me know and we can chat via a PM to get something sorted.
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