Forum Discussion

isykk12's avatar
isykk12
Joining in
7 months ago

My virgin media box has been showing a solid red light for about a week and is hot to touch

Since last week my hub 3.0 has been showing a solid red light I ran virgin and told me not to worry as it could mean anything but when I checked it meant a overheating it is hot to touch the wifi sig...
David_Bn's avatar
David_Bn
Forum Team
7 months ago

Thanks for reaching out to us isykk12, and a very warm welcome to you!

Sorry to hear of the red light on the hub and the heat this is emanating from it.

Do please check out the envelope in top right hand corner for a private message from  me, and we'll aim to have this replaced as soon as possible for you

Thanks,

David_Bn

Thecrow82's avatar
Thecrow82
Joining in
7 months ago

Hi David I am having the same issue. I posted this but it seams to have been removed. Could you please reach out to me when you get chance

  • David_Bn's avatar
    David_Bn
    Forum Team
    7 months ago

    Thanks for joining in on the thread Thecrow82, and welcome to our Forums!

    Happy to pick this up for you, check out the envelope in the top right hand corner for a private message from me

    Thanks,

    David_Bn