Forum Discussion

kiedogkie's avatar
kiedogkie
Joining in
26 days ago

Latency increase over the last few weeks

Hub 3 on 350

Recently started getting massive latency/ ping spikes multiple times a day. 

Never had this issue previously and have not done anything with the Internet that should have caused it.

What may be the cause of the issue ? Ran diagnostic tests with virgin but nothing shows up and trying to explain what the problem to them seems to be like talking to a wall. Is it likely I need a new hub or can I do anything ? 

  • Hey kiedogkie, thank you for reaching out and I am sorry to hear you are having some broadband issues, also a very warm welcome to the community, let me send you a DM so we can look into this.