Lag Spikes
I've been experiencing high ping and packet loss on an ethernet connection. Speeds are fine, however these issues make online gaming pretty much unplayable. Going by the patterns shown on the BQM, I'...
Forum Discussion
Over the past week, the connection has been consistently poor throughout the day, not just during peak hours, though it does tend to worsen during those times. I think the BQM speaks for itself here, the connection quality is well below an acceptable standard. Could we please investigate this further?
It is beginning to look like an overutilisation issue though not as marked as the one below - but we need to see more data.
Can you post up some more BQM's perhaps ones over the last weekend as well - to see any differences to the working week.
Posting a link to the "live BQM" would be helpful too.
Look at this too... as you will see VM didnt accept it was OU but never gave any explanation for the horrendous BQM's.
https://community.virginmedia.com/t5/Forum-Archive/Is-my-area-overutilized/m-p/5219803#M3245581
Hey aiden4462, thank you for reaching out and I am sorry to hear you are having some connection issues.
I've taken a look and I can see you've spoke to the team about this, did they manage to get this sorted out for you?
No, this issue has not been resolved. A technician visited earlier today and informed me that all the stats looked fine from their end. However, when I asked about the latency spikes clearly shown on my BQM, they were unable to explain the cause and simply claimed it must be an issue on my side—without providing any evidence or a plausible explanation for this assertion. In the end, they didn’t do much beyond moving my ethernet cable to a different port, run a few speed tests and tell me that there was nothing more they could do.
I am confident the problem is not on my end. The BQM consistently shows significant latency spikes, which are clearly indicative of an ongoing issue. Despite this, the technician seemed more focused on pointing out that my upload and download speeds were "fine." This completely misses the point, as the problem I reported was never related to speeds but to latency and packet loss.
I'm currently 18 months into trying to get mine sorted. Virgin told me i needed to upgrade which did nothing. Was told because I installed a free game on the PlayStation that's why my Netflix on the chromecast kept dropping....
Waited nearly a month for a cable replacement as apparently the cable outside was faulty. That gone done yesterday and it's still the same.
Went back onto live chat " all looks good our end" try to explain your BQM is recording the spikes but they are just not interested. I've got BQM set on thr neighbours ip too which is spiking aswell but no doubt I will get another engineer come and check my hub and say it's fine
