Lag Spikes
I've been experiencing high ping and packet loss on an ethernet connection. Speeds are fine, however these issues make online gaming pretty much unplayable. Going by the patterns shown on the BQM, I'...
Forum Discussion
Hi aiden4462,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with your broadband connection. Checking things here, our diagnostics on your home network and Hub have not found any issues that could account for the issues you've mentioned. All upstream and downstream power levels are optimal and the hub is showing an average speed of 535mb over the last month with only 1 disconnection. We've run a check on the overall area and there are no open faults which could be affecting you either.
Can you confirm, are you having any issues on other devices or is it only on the device you're playing games on?
What game is it that you're playing and what device is this on?
There is nothing to suggest high utilisation on your cable and based on the checks we've run, it's pointing to a device issue instead.
Please keep us updated so we can help further.
Thanks,
I appreciate the checks you’ve run on my network. However, I want to clarify that this isn’t a device-specific issue. The problem occurs consistently during peak hours (from around 5pm onwards), where the connection quality significantly deteriorates. The BQM I’ve linked in my original post shows a clear pattern of increased latency and packet loss during these times. If it was a device issue, wouldn't we expect to see a consistently bad connection?
The issue isn't with my upload or download speeds—they are generally fine when tested. The concern I raised is about connection stability, particularly high latency and packet loss, which heavily impact online gaming. This problem is noticeable across any game I play, regardless of the device used, due to the sensitivity of gaming to fluctuations in connection quality. General activities like browsing or streaming aren’t affected as much, which might explain why your diagnostics haven't flagged anything unusual.
Could you please look into potential congestion or routing issues during peak hours? A deeper investigation into this would be greatly appreciated.