Internet Speed Test Results
Hi. I have VM Broadband, with a speed of 350Mbps which was boosted from 250Mbps with Volt. Up until recently I usually get around 360 or more Mbps, using the Virgin Media speed test on my phone using...
Forum Discussion
Hi Obiwan_65,
Thank you for reaching out to us in our community and welcome, sorry to see your connection speed has been a bit up and down, as rightly advised WiFi can vary on each device and can depend on a lot of things, we do recommend Sam Knows Real Speed, this does show exactly what speed is hitting the Router.
The speeds that you get at home will, of course, depend on a variety of factors; it can depend on your package, what devices you have and how many, how those devices are connected, and many other things, we have a download speed guarantee, and this will show the minimum speed that we would expect for all our packages. You can take a look at that here, have you already discussed an upgrade, when is this taking place?
Regards
Paul.
Thanks for the reply Paul. I have submitted a renewal plan on the VM Website. I had a couple of offers for renewal, and I selected 'customise offer and chose the 1 gig package, but I have yet to hear anything. If I select update package on the VM site or app, it says that they are processing my recent upgrade submission.
Hi Obiwan_65
It can take up to 14days for an order placed through your online account to be processed at our side and applied.
If you have not seen your package change or have any confirmation to consent the package after this time, please do let us know and we can investigate this further for you.
OK, thanks for the info.
Hi ya. Just letting you know as requested that I still haven't heard anything regarding my request to renew my contract with a new offer. Would be grateful for any help.
Hi Obiwan_65 👋.
Thanks for the update on this, there can be very conflicting information as when using a mobile device or a tablet, gaming console will only provide a speed test for what WiFi channel they are on, so 2.4ghz & 5ghz, they have variable speeds over distance, so the 2.4ghz is good for longer range but has slower speed with a max speed, then the 5ghz is for faster speeds over a shorter distance. Then the device and what it is capable of, ie, does it only work over 2.4ghz or 5ghz or both, and how much speed is required for the device to operate at.
If you are using a laptop/PC you will get more accurate speeds, but again the device age and compatibility a part of which side of the WiFi it will be connected on but will also give you a more accurate reading, but more precise over a wired connection.
We can also look into the new offers that may be available for you, for that we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
