Gig1 upload speed upgrade not happened
Hello, I am in area 22 and have the Gig1 package which as I understand has had it's upload speed increased from 52mbps to 104mbps. If I run a postcode and address check on VM's website checking avai...
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Hello all, first of all I would like to say that you are all amazing and great assets in this community!
I had the engineer round this morning and he agreed with your points and his first proposal for a solution was to swap out my Hub4 to a Hub5, and install a 3dB attenuator to the coax line.
After a quick provisioning of the new Hub5, my configuration profile is now as expected with the new 104mbps upload speed, and speed tests verify this is working as it should.
Top service from the engineer and he was very knowledgeable and I am now a very happy camper. I just wish the customer service team would not give so much resistance to customer requests and denial that issues exist when they do, but that is another story and I am now glad to put this all behind and move on with my life 🙂
Again, my immense gratitude to all of you for your contributions! Keep up the great work!
Hi swaynetldn,
Thank you for the update on the situation. I'm glad to hear that this has now been addressed and resolved by a technician, and that the advice provided by our community also helped you along the way.
Please do let us know if there's anything more that we can help you with.
Thanks,
