Gig1 upload speed upgrade not happened
Hello, I am in area 22 and have the Gig1 package which as I understand has had it's upload speed increased from 52mbps to 104mbps. If I run a postcode and address check on VM's website checking avai...
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Hello both, many thanks for your responses.
I indeed do have enough upstream channels, but what is not adding up is the "Max Traffic Rate" of 55000270 on the Hub's configuration profile matching the expected value of 100mbps+.
I would do a speed test as requested, however as it is 7:30pm the network is a bit saturated at the moment, but I can confirm that with repeated speed tests (on Speedtest.net, SamKnows via the Hub, and my 3rd party router's 4x daily automatic speed tests) that it never goes above the package's 52mbps.
After a bit of wrangling and another hour spent on the phone with customer service yesterday (and me deflecting his suggestions that I need WiFi boosters (when 80% of my 54 devices in my household are hardwired via gigabit ethernet), I managed to convince an engineer to be booked in who is coming tomorrow morning, with the aim to have him/her force a re-provisioning of the configuration profile on my Hub, or alternatively provide a new hub out of the van with the aim of provisioning this fresh with a new config profile.
swaynetldn wrote:my 3rd party router's 4x daily automatic speed tests) that it never goes above the package's 52mbps.
After a bit of wrangling and another hour spent on the phone with customer service yesterday (and me deflecting his suggestions that I need WiFi boosters (when 80% of my 54 devices in my household are hardwired via gigabit ethernet),
Looking at your config stats you are indeed only provisioned for the lower 52 Mbps upload speeds, although not every area has had this upload speed applied yet. Mine has been applied and the max upload traffic rate is 110000274 bps, although https://samknows.com/realspeed/ shows my config as Package:Virgin Media,1000x50.
I notice that you have a third party router, this may be affecting your upstream modulation, or it may be due to the wiring as they should all be 64 QAM, and you have two at 16QAM and one at 32 QAM. This needs pointing out to the tech when they arrive as your speeds and/or connection isn't ideal.