Gig1 upload speed upgrade not happened
Hello, I am in area 22 and have the Gig1 package which as I understand has had it's upload speed increased from 52mbps to 104mbps. If I run a postcode and address check on VM's website checking avai...
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Just to add, I would usually not waste an engineer call out on something that could be done remotely (ie. manually push an updated configuration profile) but the customer service agent was cutting me off and talking over me and not listening or even letting me finish my sentences, and even started complaining that he had to repeat himself (about the WiFi) with me. The engineer call out was only achieved as an "exception" according to him once I said that the next steps would be to raise the issue with OFCOM for not receiving the product I am paying for (considering Gig1 is advertised to my address with 104mbps upload). Complete 180 in terms of customer service the moment I mentioned the term OFCOM. Nightmare to deal with to be honest.