Forum Discussion
Hey there Charlie020 Thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼
I'm so sorry to hear about the issues with the Yodel delivery you are experiencing. 😢
Our team will be limited in sending out equipment is there is some pending, as we physically can't re-order it out based on Yodel's delivery.
May I ask if you've reached out to Yodel via their website (found here) for further support on a redelivery attempt?
Let us know.
Kind regards,
Ilyas.
Charlie - be aware it is not your job to chase up the delivery company - it is 100% the responsibility of Virgin Media to ensure the safe and timely delivery of equipment to your address - the choice of using Yodel and sorting out subsequent problems is totally a matter for them - they will be requiring customers to wash their vans for them next
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