Forum Discussion

brockett's avatar
brockett
On our wavelength
2 years ago

What to do when we move house?

I'm really worried after reading some of the horror stories here...we are moving house, we thought it was going to be further into the future but our buyer wants us to move early December - how will ...
  • goslow's avatar
    goslow
    2 years ago

    Have you reviewed the info here?

    https://www.virginmedia.com/help/moving-home

    No one on here can give you any guarantees that will be worth anything as each home move will have different variables to consider which might affect how easy/difficult it is to set up a VM connection.

    Do you know if your new home has an existing VM connection or whether a new cable will need to be installed?

    Do you know if the current occupiers of your new home are currently VM customers?

    One assumes (in hope) that the topics on here, where it has all gone wrong, are a small percentage of VM's installation turnover.

brockett's avatar
brockett
On our wavelength
9 months ago

Hello again. Hoping this reply will work, though it's been a few months since I wrote! That house sale fell through and so next week we are hoping to move into a different one. I think from google streetview I do see that the houses in this street  all have the VM access plates in the pavement outside. This house didn't have Virgin before as far as I know, certainly the current owner doesn't have it, but given that the access plates are there, do you have any idea how long it might take to connect us? Thank you 🙂

Zach_R's avatar
Zach_R
Forum Team
9 months ago

Hi brockett,

Thank you for your post and welcome back to our community forums.

If you want to check if we provide services to a particular property then you can check here.

If we don't then you can use the same link to submit your information, and we'll be in contact with updates on when that'll change.

Thanks,

 

  • brockett's avatar
    brockett
    On our wavelength
    8 months ago

    Apologies to everyone who answered, I just found this in spam 😞 I moved and after a week they installed ok. However, some days later I spotted a box on the wall in another room and realised that was virgin media  - so it seems we now have two boxes on internal walls. I wonder if we can remove the old one (though it actually looks as new as the new one!) I guess the person previous to the last owner had virgin.