Do you have any other options?
If you do then go elsewhere. Even if it means slower speed.
Read up on the other threads here.
Virgin Media are a joke, and not a funny one.
I've just signed up with Now TV as they do FTTC then copper to the house on a 30 day rolling contract, it's only going to give me about 50mbps but better than an unreliable 4G hotspot. I'll just stick with that until Virgin decide to either install or tell me they just can't do it, either way should be a decent amount of compensation.
My installation date was pushed back to the 19th of January, although depending who I speak to it's still booked in for the 29th of this month, if I wasn't laughing I'd be crying 😂
That's a good plan. Enjoy your Christmas, without Virgin!
HI Chez92, thanks for the message.
One date would be for the prepull works and the other the installation.
Please let us know how it goes on the 19th.
Kind regards, Chris.
Hi Chris
As expected the fault engineer came out on the 29th asking what the issue was, told them I hadn't even had it installed yet, he said I needed cable work doing outside which we know. He took some pictures and sent them to somebody but who knows where they'll end up.
We both know my installation won't be happening on the 19th, can you just get in touch with the contractors (I think the engineer said it was Serco?) and tell me when they're going to come and dig up my drive please? Even a rough estimate would be better than "it can happen any time between now and installation" because evidently that's not how it works
Edit - In fact I need to know exactly when they're doing the preinstall work because they're going to have to either dig up my drive or lift and relay some flags so I'll need to speak to them on the day to plan it out
Thank you for that information Chez92.
I am happy to take a look into this for you.
I will private message you now to confirm the details.
^Martin
