you can complian until you are blue in the face it will have no effect what so ever as [i would guess] will the help offered on here by staff - they have little authority other than to apologise - as siad if its gone to outside contractors you are in their hands and anything said from here will go nowhere
your real choice is to sort something on a temp or [maybe] permanent basis elsewhere - a 5g box from 3 will cost you £25 a month or there abouts on a monthly deal and if you are in one of their areas you could get 400 down - if you want a temp fix then let VM huff and puff and promice whatever - just sit back and let it happen - if and when they do get it sorted you have 14 days to cancel if you dont want it - sit back and collect the compensation - you might have to fight for it but its there to be had whatever rubbish VM tell you other wise
if you go else where dont cancel the install - VM will then cancel all work in progress so if in the future you want to have VM you will be back at square one
and its not incompetance by VM - or they dont see it as that - its normal - they have worked hard to get the service and CS so bad - you are no more than a cash cow - service is not something they are interested in
