Upload speed not mirroring download speed gig2 symmetrical

Hmmm. I'll admit to being a newbie with 5x stats but every day is a school day etc. Double check your package online to confirm that the upgrade is in effect (sometimes a Hub power cycle is needed to take one). There is also this post on the importance of clean connection points with Xgs-pon https://community.virginmedia.com/t5/Networking-and-WiFi/Virgin-Media-Hub-5x-keeps-disconnecting-many-times-an-hour/m-p/5541999