Hello, this has been going on since you sent me the super hub 4. And t has never worked in mode. Mode. I have tried safari, chrome, brave - none work nor does it ping. Nothing has changed only swapping the sh2 to the sh4 at your request.
one thing I have noticed, since swapping to the sh4 voip phones signalling works but the realtime voice traffic does not. Or rather it does if I reboot the sh4 for an hour or so the.n stops working.
It’s also worth mentioning again that your own service status page says it cannot reach the sh4 from the wan side too.
all of this was working perfectly before the swap out.
Thanks for trying this adamc147
We'll get an engineer out to investigate this further and if needed they can replace the router should this be faulty. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.
