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sainnr's avatar
sainnr
Tuning in
2 months ago
Solved

Starter kit not arrived, preinstallation team no response, online chat silence

Signed up for VM Broadband beginning of December (contract sent on 2nd Dec). But my Virgin Media starter kit did not arrive - partially due to issues with Yodel who failed to re-arrange the delivery ...
  • sainnr's avatar
    2 months ago

    I actually got lucky today with reaching out to chat support who pointed me to the pre-installation team who explained that the account got cancelled after returning back the equipment (from missed Yodel delivery). Who then directed me to the sales who re-started the new contract on my account. This should be sorted now, but anyways thanks both for responding on the thread!