1st December 2.47pm - WhatsApp
Richard, the pre work is scheduled for today and tomorrow so you can be rest assures as the property would be ready by 12 December.
The pre work which is pulling out the cables and all would be dome on 02 December so that your property is ready to be installed on 12 December.
2nd December 12pm - WhatsApp
Yes that is right . The installation will take place on the 12/12/24 between 8AM1PM.
5th December 1.54pm - WhatsApp
Richard, please do not worry you will get the installation on time and as per the notes on the account the pre installation will be today,
Richard, I understand where you are coming from and please do not worry I will get your conversation connected to our pre installation team who will have a check and help you with the details.
I request you to please let our pre install Engineers complete the pre install works and please be assured, if there is no digging required, then they will not go ahead with it and will just check the other works and services will be installed as scheduled.
I request you to please not to be worried regarding the pre install works and rest assured, we will install your services on the scheduled date.
9th December 5.16pm - WhatsApp
I have reviewed your account and I see pre-pull is schedule today and would like to inform the work to be done may not require your attention, this is the reason our engineer did not notify you and not to worry, the service will be installed on the 12th December 2024 and if there is any requirement we will contact you.
Richard, let me connect you to our pre-installation team and they will help you with the same. Please stay connected.
Thank you for confirming the security details. It’s a perfect match! I’m happy to confirm that your installation is scheduled for 12th December 2024 between 8 AM and 1 PM. I assure you that the prepull work will be completed before the installation.
I’m sorry I can’t give you the exact date and time for the prepull, as it’s managed by our third-party partners. Also, your presence won’t be required for the prepull.
I assure you, I'm here to help get this resolved for you. Although the prepull work is managed by our third-party partners, I understand the urgency and your concern about the remaining time. I'll do everything I can to follow up on this and ensure that the prepull is completed before your scheduled installation on 12th December.
10th December 1.37pm - 0333 000 5925 Option 3
Told on phone multiple times after he checked, it will definitely be done tomorrow...
11th December 2.40pm - WhatsApp
Richard, I can understand your concern but not to worry shall get you connected to dedicated pre installation team, who can get the complete details so please stay connected.
Richard, I'm really sorry about this and I understand how important is this for you. Please do not worry as we will have sometime left, we will get this completed before the end of the day today as I can see that it is scheduled to be completed today. And, please do not worry as you do not have to be home.
Richard, I'm sorry as you had to go through all this and you had to reach us multiple times to get this checked. Our external work would be carried down by 3rd parties and we had to take permission from local authorities to complete this for you. As per the scheduled time, they will get this completed today for you and I'm sure that it would be completed today.
Richard, we follow up with the dates scheduled and there was a delay earlier as we had to take permission from the local authorities, now, it's all set as per the records.
I'm really sorry about this and I understand how much important is this for you, please do not worry as this will not go on until next year. Your complaint REF ID: C-xxxxxxxxx
Please do not worry as we've got this covered for you and we will get this completed today for sure. Is there anything else that I can help you with?
Richard, we've another 2 hours approximately to complete this and we will surely get this completed. I understand where this is coming from as you had been waiting from a long time to complete this, Just in case, if this delays more, we will compensate you for the same.
Richard, we're not allowed to do this as we've signed up with them to complete this for you and we're your point of checking information and we would reach them to check the status who has mentioned keenly that they will get it completed today. I can assure you of this, if there's a delay, I've left clear notes about this, we will get this compensated for you but you do not have to worry about this as I've raised a complaint and have documented this for better resolution to sort this today for you.
I understand how you must feel and the services are important for you, we will get this completed today.
11th December 4.50pm - Installation delayed email (Gets pushed to 9th January)
Added this so others know what to expect, how can it be this bad lol
