Hi James464 👋.
Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues you are having with a home delivery. In the event of moving home there may be factors that can cause a delay. If the property has never had Virgin services before may require some external works to be completed by a third party company who on that certain availability with additional permits from the local council borough that may be required.
If the property has had recent services and has been occupied there may be a crossover from customer to customer which may cause a delay in the installation of your services.
Should you to wish to gain further details on the status of your home installation, we would advise reaching out to the Pre-Installations team for an update, or we can bring you into a private message to look into this further.
Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina