Forum Discussion
Hi
I understand the emails and sms reminders are automated, but I've now received an email confirming a second set return packaging being sent by Royal mail to my address, despite yodel confirming my return was completed. Is it normal for virgin to duplicate the actual return packaging??
thanks
- Robert_P7 months agoForum Team
Hello TomF92
Sorry to hear of the confusion caused by the second set of returns packaging being sent, as you have mentioned the messages and emails are automated as well as the returns packaging. Once equipment is received it is then checked before the account is updated, if the automated response timeframes are triggered prior to this even though the equipment may be with us it can trigger a resend.
When did Yodel advise it was received at our warehouse?
- TomF927 months agoTuning in
ok thanks, Virgin themselves confirmed via email it made the warehouse on Friday 2nd August, so if I do recieve more returns packaging I'll just recycle it.
- Adduxi7 months agoVery Insightful Person
You're lucky, the twice I've sent kit back to VM, I never received any returns packing, despite emails saying it was being delivered. Just as well I've always kept the original delivery packaging !
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