Forum Discussion

Julie8252's avatar
Julie8252
Joining in
20 days ago

Relocating connection box

Hi, does anyone know if it’s possible to relocate a connection box from one room to another and how much this costs? Thanks in advance. 

  • No you cannot yourself,

    you shall need to Phone or WhatsApp Virgin

    the Charge used to be £20 not sure on the Price now

     

    Just speak to Virgin Customer Services

  • newapollo's avatar
    newapollo
    Very Insightful Person

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

    • Julie8252's avatar
      Julie8252
      Joining in

      Hi, I’ve tried this and after going through options twice, message tells me they can’t help as I haven’t chosen an option then cuts me off. Any other suggestions? Thanks 

      • Molly_T's avatar
        Molly_T
        Forum Team

        Hi Julie8252 👋 Welcome to the community forum! Thanks for posting!

        Thanks to the community too for offering some advice and support until we have been able to pick this up with you. They are right in letting you know there's a £25 one off call out charge to re-locate your equipment or socket. 

        I will send you a PM to confirm a few details and offer further support in booking this in. You can find the PM in your Inbox ✉ in the top right corner of the page. 

        We can then return to this public thread with an update when possible. Thanks for your patience in the meantime! 🌞