I have a Hub 3 and theres a solid red light on it, its been red for weeks, done everything the Bot told me to do, its not really hot, its well ventilated, internet is intermitent, my hubby is currently going through chemo, so I need the internet to work properly to be able to email his nurses, Please can someone help with information, do I need a new hub????? Cheers
via private message*
Hi nellieiom1, thank you for speaking to us private message.
If you have any further issues or queries, please don't hesitate to contact us.
Regards,
Daniel
If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
However the red LED should not affect the broadband circuit. That would be a different matter for VM to resolve and fix.
Thanks for the reply
Hi there nellieiom1 👋 Welcome to our forum and thanks for your post 😊
Sorry to see that you're Hub is still showing this after checking the steps we'd usually advise. As this is the case it would be best for us to have an engineer arranged to have a check over the Hub. I'll pop you a PM to confirm your details.
Regards
Nathan
