Forum Discussion

julianneira's avatar
julianneira
Joining in
19 days ago

Re-location of wall socket

Hi,

I have a similar request. How can I book a technician to relocate the wall socket? Thanks

  • Hi Julianneira 👋 Welcome to the community! Thanks for posting to let us know about the wall socket appointment you need. 

    The community have already correctly advised that this will have a one-off call out charge of £25, but we can help get it booked in for you via this platform. I will just send you over a PM to confirm a few details so we can help with this. 

    You can find the PM in the top right corner of the page, in your ✉ Inbox. We can then return to this public thread with a further update when possible. 

    Thanks for your patience in the meantime! 🌞

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi julianneira

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit if you agree to the charge.

    • Molly_T's avatar
      Molly_T
      Forum Team

      Hi All 👋 just returning to this public thread to keep it updated. Thanks to Julianneira for PMing with me ✉ to confirm the details needed. We were able to set up an appointment to relocate the socket. 

      Hope it all goes well! 🤞 You can reach us again here if there's anything further you need. Wishing you all the best. 🌞