Forum Discussion
- Molly_TForum Team
Hi Julianneira 👋 Welcome to the community! Thanks for posting to let us know about the wall socket appointment you need.
The community have already correctly advised that this will have a one-off call out charge of £25, but we can help get it booked in for you via this platform. I will just send you over a PM to confirm a few details so we can help with this.
You can find the PM in the top right corner of the page, in your ✉ Inbox. We can then return to this public thread with a further update when possible.
Thanks for your patience in the meantime! 🌞
- newapolloVery Insightful Person
Hi julianneira
There would be a £25 non fault call out charge (it used to be £99) to do the work you require.
You should call 150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults)
When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit if you agree to the charge.
- Molly_TForum Team
Hi All 👋 just returning to this public thread to keep it updated. Thanks to Julianneira for PMing with me ✉ to confirm the details needed. We were able to set up an appointment to relocate the socket.
Hope it all goes well! 🤞 You can reach us again here if there's anything further you need. Wishing you all the best. 🌞
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