Forum Discussion
Elbee100
2 months agoJoining in
I’m in the same situation. I’m a long standing Virgin customer and my router has developed an intermittent fault. I was promised a delivery of a replacement on 5th December but like others here the tracking from Yodel still says the equipment is still at Virgin’s warehouse. I have phoned customer service and been told it would be despatched on December 9th but that didn’t happen and I’ve just been told by another customer service agent that it will now not be until at least 20th December due to issues with delivery partners ?? Looks like I won’t be getting my broadband for Christmas. Extremely frustrating and very disappointing. Up until now my service has been great for the last 3 years. What the heck is going on at Virgin Media?
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