Prepull nightmare
Hi Virgin Media,
Over three months ago (28th Jan), I placed an order for installation of Virgin Media service with the expectation that it would be completed promptly. Despite receiving multiple reassurances and promises of updates, my installation is still pending, with no clear indication of when it will be completed.
This delay has caused considerable disruption to me and my partner. Both of us work from home and rely heavily on stable, high-speed internet to do our jobs effectively.
I’ve reached out multiple times, but I’m still waiting for a clear and firm resolution. Given how much this delay is affecting our daily lives, I’m requesting a specific, firm date for when the service will be activated. If there are further delays, I expect a transparent explanation and a concrete commitment to resolve the situation as soon as possible.
Can someone from Virgin Media please provide a response on this matter and let me know when we can finally expect the service to be installed?