Forum Discussion
Did your initial order confirmation email say that your service would go live on x date? If so then you are due compensation for each day that this goes on past that date, plus an amount for each visit where someone turns up to tell you they are ready to install (requiring you to be there) and then can't do the job.
Yeah it was meant to go live on 23rd December 2023, coming up to almost a month late now. The installation engineer is coming again tomorrow, even though the cable still isn't up to the house.
Called the preinstallation team about 4 times yesterday each time it was a different person who uselessly told me the pre pull will be done Monday morning. I want to know if thats going to be before or after the engineer comes.
- Steven_L2 years agoForum Team
Hey tompenn18,
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the almost month long issues that you’ve had with your install, I have looked into this and can see that you had a visit since you last posted and you have now been installed, is everything now working as it should be for you?Kind Regards,
Steven_L
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