Potential new customer
Hi, was looking at joining on the 1gb fast fibre package. Was speaking to a sales person and he agreed I could get the package but wouldn't tell me a date to setup my package until I signed up for sa...
Forum Discussion
Hi CraftyDave558 👋.
Thanks for reaching out to us and welcome to the Community Forums. Sorry to hear that you are having issues with install times for a potential service you wish to take with us. I am afraid the Sales person is correct, we would not be able to advise prior to sale what dates we have available for the installation to take place. That is a calendar that opens up down the line should the installation be a manned installation or a Quick Start where the customer installs the broadband equipment themselves at the nearest available date, should you wish for a specific date we can see afterwards if it is available and change it to that date.
The other alternative is to jump on our website and select the package that you wish and then proceed, the calendar will open up for a manned installation you can choose from there prior to completing the sale. 👉 Website.
I hope this helps.
Sabrina
Thanks people for the information. Decided to go ahead with the installation. But was given a date for early next month. Just found out its been put back now till January. So not too happy
Don't rely even on that date. It could still be delayed again.
Thanks for coming back to us CraftyDave558. Sorry to hear of the delays that you're experiencing, have you been advised why the install has been delayed till next year?
Kind Regards,
Steven_L
No wasn't given a reason but I suspect it had something to do with not being able to actaully connect my property to your Internet infrastructure. I told your sales person this right from the start and was told it was possible. Funnily proved that your sales people was lieing and after a fight got the package cancelled.
